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Showing articles with label ACSI performance metrics e-government. Show all articles

How We Measure Success - Part II

by Moderator on 04-15-2009 12:12 PM - last edited on 04-15-2009 12:13 PM

Last week we kicked off a series of articles on measuring performance. This article, the second in the series, explains how we use the American Customer Satisfaction Index (ACSI) to gauge how satisfied our customers are Read more...

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  • ACSI performance metrics e-government
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